Your agent is
the easy part.

connection slack {
  provider: slack
}

secret ai_keys {
  vars: [ OPENROUTER_API_KEY, WEBHOOK_SECRET ]
}

database tickets {
  label: "Tickets"
  schema: @prisma {
    model Ticket {
      id      Int    @id @default(autoincrement())
      email   String
      summary String
    }
  }
}

workflow triage_ticket {
  label: "Triage ticket"
  description: "Create a ticket from a support request."

  root {
    type: database
    database: tickets
    operation: insert
    inputSchema: @json {
      {
        "type": "object",
        "required": ["email", "summary"],
        "properties": {
          "email": { "type": "string" },
          "summary": { "type": "string" }
        }
      }
    }
    outputSchema: @json {
      {
        "type": "object",
        "required": ["id", "email", "summary"],
        "properties": {
          "id": { "type": "number" },
          "email": { "type": "string" },
          "summary": { "type": "string" }
        }
      }
    }
    run: @ts {
      return context.db.tickets.ticket.create({
        data: context.nodes.root.input,
      })
    }
  }
}

agent concierge {
  label: "Concierge"
  secrets: ai_keys
  provider: openrouter
  model: "openai/gpt-4o-mini"
  tools: [triage_ticket]
}

webhook inbound {
  label: "Inbound support"
  secret: ai_keys.WEBHOOK_SECRET
  header: "X-Swirls-Secret"
}

trigger on_support {
  webhook:inbound -> triage_ticket
  enabled: true
}

role support {
  match {
    department: "support"
  }
}

policy {
  allow support -> agent concierge
}

app support_desk {
  description "Support desk for the account
    team: chat with the concierge and read
    the ticket table."

  expose {
    agent    concierge
    database tickets { access read }
  }
}